Hawabee Foods Faq


FREQUENTLY ASKED QUESTIONS


HOW DO PURCHASE MY ORDER ON THE SITE?

To order your purchase :-


To Order:


           Click "Add to Cart" button on the products you wish to purchase.


To Check your Order:


           Click "Shopping Cart" button on the right top display 


To Pay Order:


  • Click “Checkout” to proceed your payment for the products.
  • Log in your account using your Username and Password. (If you don't have an account created yet, you need to register an account before you proceed your payment)
  • Fill "Shipping Address" on the page and click Continue to Shipping Method
  • Select "Payment Method" : Via Credit Card or Online Banking Transfer
  • Click “Confirm Order” to complete the order.



WHAT ARE THE PAYMENT METHODS AVAILABLE?

Hawabeefoods offers various kind of Payment Methods as shown below :-


  • Via SenangPay (Internet Banking) (MALAYSIA)
  • Paypal
  • PayNow

 If you receive the confirmation Email from PayNow / Senangpay / Paypal, Please wait for receiving your order with in 3-4 working days.


Note: Your purchased products will not be delivered until we have this confirmation Email from Payment gateway.



HOW TO CHANGE MY ACCOUNT PERSONAL INFORMATION AND SHIPPING ADDRESS?

  • Log-in your account
  • Click on “Account Maintenance”
  • Edit your account information and Shipping address here.



I FORGOT MY PASSWORD FOR MY ACCOUNT. WHAT SHOULD I DO TO RETRIEVE IT?

  • Click on “Lost Password?” and fill your email that used to register the account in the box.
  • Click Submit.
  • A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



CAN I CANCEL AN EXISTING ORDER THAT HAVE BEEN MADE?

Yes,  only if the order is still on pending status.


Please send an email to our customers service email at info@hawabeefoods.com with the message title “Request to cancel order” in order to inform us about the cancellation order. Send a whatsApp message to 011-61212407 to make sure we received your Email.

Orders that are in shipping or shipped will not be cancel.



I STILL HAVE DOUBTS!

Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to askme@hawabeefoods.com or hawabeerecipes@gmail.com for us to clear your doubts. You can also contact us through our Facebook page. https://www.facebook.com/hawabeepremiumpaste